On-line Client Servicing

Privacy Statement

This statement describes our privacy policy.

Our commitment

We are fully committed to protecting the privacy of our clients and visitors to our web site.

Personal information which has been provided to us will not be supplied to organisations outside the Equitable Group.


This web site may contain links to other sites outside the Equitable Group. We are not responsible for the privacy policies or security practices of other sites referred to in links from our web site.


A cookie is a small piece of information which a website places into your Internet browser from where it can be retrieved later. It cannot be read by any website other than that which placed the cookie. Our cookies will be automatically deleted at the close of your browser session.

We use cookies for logon authentication, to keep track of your online session and for security timeout processing.

It is possible to disable cookies but in order for this website to run smoothly it is important that your brower is set to accept cookies. Further information on browser settings and controlling cookies is available at www.aboutcookies.org.

Personal information

If you visit our web site to read or download information, we will not collect any personally identifiable information about you.

Data Protection Act 1998

If you choose to provide personal information to enquire about scheme or members records or to amend scheme or members records we will use the information that you provide in accordance with the Data Protection Act 1998 and our registration under the act.

If you do not wish information that you have provided to us to be used for future marketing purposes, then write to your normal contact at our Aylesbury address shown below. You have the right to know whether or not we hold personal data about you and, if we do, to then receive a copy of the data.

If you wish to exercise this right, please write to the Data Protection Officer at our Aylesbury address shown below. A charge of £10.00 may be made for this Service. We are allowed up to 40 days from receipt of your application to make this information available to you, although we aim to take less than 10 Business Days.

This website provides contact telephone number for the Society. For your security, telephone calls may be recorded.


Information you provide to us will be protected against unauthorised access or alteration, improper use, unlawful or accidental destruction or loss. Agents of the Society (e.g. providers of mailing services) are required to observe the confidentiality of the information provided to them.

'We' The Equitable Life Assurance Society. Registered at Walton Street, Aylesbury, Buckinghamshire, HP21 7QW, United Kingdom. Also including any other subsidiary of The Equitable Life Assurance Society that participates from time to time in The Equitable Client Service Web Site.
'You' the authorised user provided with a password and PIN to access the Service
'Web site' The Equitable Client Service Web Site at group.equitable.co.uk
'Business Days' Mondays to Fridays but not public holidays in England and Wales

Please write to The Equitable Life Assurance Society, Walton Street, Aylesbury, Bucks HP21 7QW.

Please review our Terms and Conditions document. Terms and Conditions